Our Wait List
Our equipment is handmade in a one man shop, so order early as we cannot guarantee shipping dates. We will contact you when your name reaches the top of the list. Should you need to cancel, your $50 deposit will be returned.
The Shipping Conundrum
We have spent hundreds of hours trying to find an online sales system that would correctly calculate USPS shipping. It is the cheapest method for sending small packages, but the variety of shapes, sizes, and weights makes it extremely challenging to create software that will come up with the appropriate fee… CONSEQUENTLY, we determine shipping charges after the box is packed and weighed. We show an “Estimated Shipping” charge when you place your order that is purposely large in order to set aside enough funds on your card or PayPal to cover the actual shipping charges once we know them. Your final invoice will reflect the actual shipping cost.
If you would like a shipping estimate, please email us at braidershand@gmail.com
Freight on Board (FOB) and Insurance
FOB indicates that the buyer assumes all risks once the seller ships the product. For that reason, we want all International Orders and all equipment orders that are shipped within the US to be insured. As the seller it would be our responsibility to claim the insurance for our customers. Our experience has been very good doing that.
When the United States Postal Service (USPS) is the best way to ship within the US we use it, otherwise we use United Parcel Service (UPS). USPS began including insurance in the cost of the postage for up to $100 based on the value as part of their service in 2024.
Domestic Orders
When we ship equipment within the US, we use United States Postal Service (USPS) or United Postal Service (UPS), whichever is best. We are flexible, so if another carrier is needed, let us know.
Shipping fees for large equipment inside the US can range from $25.00-$60.00 (higher in AK/HI).
International Orders
We insure all International Orders because once a package has left our hands it is no longer our responsibility. We will ship your equipment through United Parcel Service (UPS).
Shipping internationally can range from $80.00-$120.00 USD due to the weight of equipment.
Placing an Order
Orders using Visa, MasterCard, Discover, and PayPal must be placed through our Shopping Cart. If you wish to pay by check email your order so that we can send an invoice. Personal checks (in US funds drawn on US banks) may be made out to BraidersHand and mailed to: BraidersHand, PO Box 1110, Coupeville, WA 98239-1110, USA. There is a $50 service charge for returned checks.
All orders must be paid when they are made. Washington residents pay sales tax. Prices are subject to change.
Deposit (EULA) Instructions for Large Equipment orders: We urge customers to go ahead and order large equipment so that they will be placed on our wait list. The $50.00 refundable deposit secures your place. The remainder of the cost of the item + shipping will be due when we are ready to ship the product to you! When your order is ready to be shipped, we will email you a link to our online store where you will pay for the remainder of your order. This link will send you directly to the checkout page-simply sign in if you have an account with us, or choose to check in as a guest, and proceed with placing the order.
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IMPORTANT: You have seven (7) days from the date we email you the link to pay for the remainder of your order. If you do not place your order within those seven days and do not communicate with us that you have decided to cancel your order, you forfeit your $50.00 deposit.
Large Equipment Refund Policy
If you change your mind and would like to cancel your large equipment order before your item has been shipped, please use the Contact Us page or email us directly at any time to let us know and we will refund your $50.00 deposit.
Return Policy
Damaged items must be reported upon receipt, so please inspect the order for any errors or damage. Email <braidershand@gmail.com> us right away with a photo and keep the packaging.
- You may return a product up to 30 days from the date it was purchased. Returned items must be in unused condition.
- Please email or call us for return authorization.
- Customers are responsible for all return shipping fees, except for replacement of damaged or defective items.
We will issue a credit via the original form of payment once the item has been received and approved through quality control in our shop.
Craftsmanship
We stand behind our products. We use the finest materials available and don't expect that you should ever have any problems with your equipment. However, if there should be a problem resulting from a defect in workmanship or materials, we will make every effort to correct it. This, of course, does not include damage that occurs from misuse, exposure to the elements, etc.
Alterations
Alterations to equipment for your personal needs may be available. Please contact us to discuss your needs.