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Ordering & Shipping

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The Shipping Conundrum

We have spent hundreds of hours trying to find an online sales system that would correctly calculate USPS shipping. It is the cheapest method of sending small packages, but the variety of shapes, sizes and weights makes it extremely challenging to create software that will come up with the appropriate flat rate box (when possible) etc… CONSEQUENTLY, we determine shipping charges after the box is packed and weighed. We show an “Estimated Shipping” charge when you place your order that is purposely large in order to set aside enough on your card or PayPal to cover the actual shipping charges once we know them. Your final invoice will reflect the actual shipping cost plus insurance—NEVER MORE.

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If you would like a shipping estimate, please email us at braidershand@gmail.com

We insure all International orders because once a package has left our hands it is no longer our responsibility. Insurance is not expensive but for Domestic orders you can opt out by sending us a message with your order.

Our equipment is handmade in a one man shop, so order early as we cannot guarantee shipping dates.

Domestic Orders: 

When we ship equipment within the USA, we use United States Postal Service (USPS) or United Postal Service (UPS), whichever is best. We are flexible, so if another carrier is needed, let us know.

Shipping large equipment inside the U.S. can range from $25.00-$60.00 (higher in AK/HI).

International Orders: 

We will ship your equipment using the United States Postal Service (USPS) or United Postal Service (UPS), whichever is best.

We insure all orders because once a package has left our hands it is no longer our responsibility.

Our postal service, USPS, has been making changes in price and availability of insurance. This means that the cost of mailing has gone up yearly and now we are learning that we cannot buy insurance for delivery to all countries.

Shipping outside the U.S. can range from $80.00-$120.00 due to weight of equipment. 

Order Placement

Orders may be placed through our Shopping Cart or by telephone to our Toll Free number: 360-678-4788. We are in Washington State, in the Pacific Time Zone. 

Order Method

We accept Visa, MasterCard, Discover, and PayPal. Personal checks (in US funds drawn on US banks) may be made out to BraidersHand and remitted to: BraidersHand, PO Box 1110, Coupeville WA 98239-1110, USA. There is a $50 service charge for returned checks.

Order Payment and Deposits (EULA) for large equipment

All orders must be paid when they are made. Washington residents pay sales tax. Prices are subject to change. 

Deposit Instructions for Large Equipment orders: Put a $50.00 refundable deposit down for your order today. The remainder of the cost of the item + shipping will be due when we are ready to ship the product to you! When your order is ready to be shipped, we will email you a link to our online store where you will pay for the remainder of your order. This link will send you directly to the checkout page- simply sign in if you have an account with us or choose to checkout as a guest, and proceed with placing the order.

  • IMPORTANT: You have seven (7) days from the date we email you the link to pay for the remainder of your order. If you do not place your order within those seven days and do not communicate with us that you have decided to cancel your order, you forfeit your $50.00 deposit. 

Large Equipment Refund Policy 

If you change your mind and would like to cancel your large equipment order before your item has been shipped, please use the Contact Us page or email us directly at any time to let us know and we will refund your $50.00 deposit.

 Return Policy

 Damaged items must be reported upon receipt, so please inspect the order for any errors or damage. Email us right away with a photo and keep the packaging until you have spoken to us.   

braidershand@gmail.com    360-678-4788

  1. You may return a product for up to 30 days from the date it was purchased. Returned items must be in unused condition.
  2. Please email or call us for return authorization.
  3. Customers are responsible for all return shipping fees, except replacement of damaged or defective items.

We will issue a credit via the original form of payment once the item has been received and approved through quality control in our shop.

Craftsmanship

We stand behind our products. We use the finest materials available and don't expect that you should ever have any problems with your equipment. However, if there should be a problem resulting from a defect in workmanship or materials, we will make every effort to correct it. This, of course, does not include damage that occurs from misuse, exposure to the elements, etc.

Alterations

Alterations to equipment for your personal needs may be available. Please contact us to discuss your needs.