The Shipping Conundrum
We have spent hundreds of hours trying to find an online sales system that would correctly calculate USPS shipping. It is the cheapest method of sending small packages, but the variety of shapes, sizes and weights makes it extremely challenging to create software that will come up with the appropriate flat rate box (when possible) etc… CONSEQUENTLY, we determine shipping charges after the box is packed and weighed. We show an “Estimated Shipping” charge when you place your order that is purposely large in order to set aside enough on your card or PayPal to cover the actual shipping charges once we know them. Your final invoice will reflect the actual shipping cost plus insurance—NEVER MORE.
All orders under one pound are sent via US Postal Service First Class. Orders heavier than one pound are sent via US Priority Mail. We also use the US Postal Service for international orders.
When we ship equipment within the USA, we use FedEx Ground Service, although we are flexible if another carrier is needed. If you live out of the country, we will ship your equipment using the US Postal Service. Our equipment is handmade, so order early as we cannot guarantee shipping dates.
Shipping Instructions for Large Equipment orders: Shipping inside the U.S. can range $25-$50 (higher in AK/HI); shipping outside the U.S. can range $80-$120 due to weight of equipment. Prices are subject to change over time.
International Customers: Our postal service has been making changes in price and availability of insurance. This means that the cost of mailing has gone up yearly for the past 5 years and now we are learning that we cannot buy insurance for delivery to all countries. Once a package has left our hands it is no longer our responsibility. Please feel free to send a note with your order asking about the mailing fee.
Orders may be placed through our Shopping Cart or by telephone to our Toll Free number: 866-821-4613. We are in Washington State in the Pacific Time Zone.
We accept Visa, MasterCard, Discover, and PayPal. Personal checks (in US funds drawn on US banks) may be made out to BraidersHand and remitted to: BraidersHand, PO Box 1110, Coupeville WA 98239-1110, USA. There is a $50 service charge for returned checks.
Order Payment and Deposits (EULA) for large equipment
All orders must be paid when they are made. Washington residents pay sales tax. Prices are subject to change.
Deposit Instructions for Large Equipment orders: Put a $50.00 refundable deposit down for your order today. The remainder of the cost of the item + shipping will be due when we are ready to ship the product to you! When your order is ready to be shipped, we will email you a link to our online store where you will pay for the remainder of your order. This link will send you directly to the checkout page- simply sign in if you have an account with us or choose to checkout as a guest, and proceed with placing the order.
IMPORTANT: You have seven (7) days from the date we email you the link to pay for the remainder of your order. If you do not place your order within those seven days and do not communicate with us that you have decided to cancel your order, you forfeit your $50.00 deposit.
If you change your mind and would like to cancel your large equipment order before your item has been shipped, please use the Contact Us page or email us directly at any time to let us know and we will refund your $50.00 deposit.
Damaged items must be reported upon receipt, so please inspect the order for any errors or damage. Email us right away with a photo and keep the packaging until you have spoken to us.
- You may return a product for up to 30 days from the date it was purchased. Returned items must be in unused condition.
- Please email or call us for return authorization.
- Customers are responsible for all return shipping fees, except replacement of damaged or defective items.
We will issue a credit via the original form of payment once the item has been received and approved through quality control in our shop.
We stand behind our products. We use the finest materials available and don't expect that you should ever have any problems with your equipment. However, if there should be a problem resulting from a defect in workmanship or materials, we will make every effort to correct it. This, of course, does not include damage that occurs from misuse, exposure to the elements, etc.
Alterations to equipment for your personal needs may be available. Please contact us to discuss your needs.