Our Wait List
Our equipment is handmade in a one-person workshop, so we recommend ordering early as we cannot guarantee specific shipping dates.
We will contact you when your order reaches the top of the production list.
Current lead times are approximately two weeks for marudai and approximately six months (possibly sooner) for larger equipment, including takadai, ayatakedai, kakudai, karakumidai, and core stand.
Prices are subject to change.
Shipping Conundrum
Why is my shipping cost only an estimate at checkout?
We’ve spent hundreds of hours trying to find an online checkout system that can accurately calculate shipping. Because our products vary widely in size, shape, weight, and combinations, no system reliably determines the correct shipping method in advance.
For this reason, shipping is calculated after your order is packed and weighed.
Will I be charged more than the estimate shown at checkout?
No. The estimated shipping charge shown at checkout is intentionally set higher than typical costs to ensure your payment method can authorize enough funds for the order.
What does “authorization” mean on my payment method?
At checkout, your payment method is authorized for the estimated amount. This is not a final charge. The authorization simply ensures sufficient funds are available and may appear as a temporary hold on your account.
When will I be charged for shipping?
You are only charged the final shipping cost after your order has been packed and weighed.
At that time, we determine the actual shipping cost using USPS, UPS, or another appropriate carrier, including insurance and necessary packaging materials such as new shipping boxes.
Only the final amount is captured.
Why does shipping include packaging materials?
Because every order is different in size and fragility, we use appropriate new boxes and materials to ensure safe delivery. These materials are included as part of the actual shipping cost so you only pay what it truly costs to ship your order.
What is your overall shipping policy?
Our goal is simple: you only pay the actual cost of shipping your order.
Free on Board (FOB) and Insurance
What does “FOB” mean?
FOB (Free On Board) means your order becomes your responsibility once it has been shipped from our location and handed to the carrier.
Once your order is shipped, delivery is managed by the carrier. Under FOB terms, responsibility for the shipment transfers at the time of shipment.
Are shipments insured?
Yes. We insure all international orders and all equipment orders shipped within the United States. This protects your purchase during transit.
If a shipment is lost or damaged, we handle the insurance claim directly on your behalf. Our experience with claims has been very reliable and successful.
Which carriers do you use for shipping?
Within the United States, we ship using United States Postal Service when it is the best option for the order. Otherwise, we use United Parcel Service.
For international shipments, we select the carrier that provides the most reliable service for the destination and order type.
Is insurance included in shipping?
Yes. For domestic shipments, United States Postal Service now includes insurance coverage up to $100 based on package value as part of their standard service. For higher-value orders or shipments handled by other carriers, additional insurance is added as needed to fully cover the order.
Why is insurance important?
Because FOB transfers responsibility at shipment, insurance ensures your order is fully protected while in transit. If anything happens during shipping, we take care of the claim so you do not have to.
Domestic Orders
When we ship equipment within the United States, we use the United States Postal Service or United Parcel Service, whichever provides the best service for the order.
We are flexible, and if another carrier is preferred or required, please let us know and we will do our best to accommodate.
Shipping fees for large equipment within the U.S. typically range from $25.00–$60.00, with higher costs for Alaska and Hawaii.
International Orders
We insure all international orders to protect your shipment once it leaves our facility. After a package has been handed to the carrier, responsibility for delivery transfers in accordance with standard shipping terms, so insurance ensures your order is fully covered while in transit.
International equipment orders are shipped via the United Parcel Service.
Shipping costs for international equipment orders typically range from $80.00–$120.00 USD, depending on destination and package weight.
Placing an Order
Please place your order using Visa, MasterCard, Discover, or PayPal through our shopping cart.
At checkout, your payment method is authorized for the estimated total. You are not charged the final shipping amount until your order has been packed and the actual shipping cost has been determined.
Prices are subject to change.
If you have questions please contact us.
Large Equipment Refund Policy
If you change your mind and would like to cancel your large equipment order before it has been shipped, please contact us as soon as possible. If the order has not yet been packed, we can typically cancel it before any shipping charges are finalized.
Return Policy
Damaged items must be reported upon receipt. Please inspect your order immediately for any errors or damage. If you find an issue, contact us right away with photos and retain all packaging materials.
Returns are accepted within 30 days of purchase. Items must be returned in unused condition. Please contact us to obtain return authorization before sending any items back.
Customers are responsible for return shipping costs, except in cases where the item is damaged or defective and requires replacement.
Once the returned item has been received and approved through quality control in our shop, we will issue a credit to the original form of payment.
Craftsmanship
We stand behind our products. We use the finest materials available and do not expect you to have any problems with your equipment.
However, if a problem arises due to a defect in workmanship or materials, we will make every reasonable effort to correct it.
This does not include damage caused by misuse, improper care, or exposure to the elements.
Alterations
Alterations to equipment for your personal needs may be available. Please contact us to discuss your requirements so we can determine what is possible.