Privacy Policy
Last updated: October 17, 2026
At BraidersHand, we value your trust and respect your privacy. This policy explains how we collect, use, and protect information when you visit our website or make a purchase.
Information We Collect
When you place an order, create a customer account, or contact us, we may collect your name, email address, billing and shipping addresses, telephone number, and order details.
Our website also collects technical information necessary to operate the online store, maintain security, and support shopping cart and account features.
How We Use Your Information
We use your information to:
- Process and ship orders.
- Answer questions and provide customer service.
- Maintain customer accounts and order records.
- Operate and improve our online store.
- Protect against fraud and unauthorized activity.
- Meet applicable legal and accounting requirements.
Payment Processing
BraidersHand uses PayPal to securely process payments, including credit and debit card transactions. Payment information is processed by PayPal rather than stored directly by BraidersHand.
Sharing Information
We share customer information with service providers when necessary to operate our business, including BigCommerce, PayPal, and shipping providers.
We do not sell customer personal information or share it with third-party advertisers for targeted advertising.
We may disclose information when required by law.
Cookies and Website Security
Our BigCommerce website uses cookies for essential functions such as shopping carts, customer accounts, website operation, and security.
BigCommerce also provides built-in reporting to help us understand website activity and store performance.
Beginning October 23, 2026, BigCommerce will use an essential security cookie called SHOP_RENDER_VERIFICATION_TOKEN to help detect automated bots. This cookie contains a browser-detection indicator and issuance timestamp and expires after 15 minutes.
You can manage cookies through your browser settings. Disabling essential cookies may affect website functionality.
Information Security and Retention
We use ecommerce and payment service providers to help protect customer information. We retain information as reasonably necessary for order fulfillment, customer service, business records, and legal obligations.
Your Privacy Choices
You may contact us to ask about your personal information, request corrections, or inquire about deletion, subject to applicable legal and recordkeeping requirements.
Changes to This Policy
We may update this policy as our business practices, technology, or legal requirements change. Updates will be posted on this page.
Contact Us
For questions about this policy or your personal information, please contact:
BraidersHand
Email: info@braidershand.com